Support

Frequently Asked Questions

Everything founders ask us before working together — services, pricing, delivery, subscriptions, and more. Can’t find your answer? Book a free strategy call.

What services does Zyniq Media offer?

We’re a full-service digital marketing and SaaS studio. Our services include SEO + GEO (AI-search optimization), performance marketing, social media management, Google Ads management, website and app design, branding and identity, video production, and custom SaaS development — all delivered by one in-house team.

How do we get started?

Book a free strategy call. We’ll understand your goals, then send a clear proposal with scope, timeline, and pricing. Once approved, we begin onboarding — typically 7–14 days from kickoff to first work in market.

Do you offer a free consultation?

Yes. Every engagement starts with a free 30-minute strategy call — no pitch and no obligation. We use it to understand your business and tell you honestly whether we’re the right fit.

What do your services cost, and is there a minimum budget?

Retainers start at PKR 45K/mo for SEO + GEO, PKR 60K for social media management, and PKR 80K for performance marketing. Project work such as websites starts from PKR 250K, branding from PKR 150K, and video from PKR 30K. Custom SaaS is quoted per project from PKR 400K. We don’t take on brands looking to spend under PKR 50K/mo total — there isn’t enough room to deliver real results below that.

How does billing and payment work?

Monthly retainers are billed in advance at the start of each cycle. Project work is typically 50% up front and 50% on delivery. All fees are handled in Pakistani Rupees (PKR) unless agreed otherwise. See our Refund & Cancellation Policy for deposit and cancellation terms.

Do you offer month-to-month contracts?

Yes. Every retainer is month-to-month with a 30-day notice period. We earn the renewal each month — no 12-month lock-ins and no exit fees. If we stop delivering value, you walk.

Can I cancel anytime, and do you offer refunds?

Yes. Retainers can be cancelled with 30 days’ written notice. Every new engagement also has a 48-hour cooling-off period with a full refund. Full details are in our Refund & Cancellation Policy.

How and when are deliverables delivered?

Everything is delivered digitally — there is no physical shipping. Depending on the service, delivery is via email, shared cloud storage, a live URL, a code repository, or access to a dashboard or platform. Typical timeframes: websites and apps 4–6 weeks, branding 2–4 weeks, video 1–3 weeks, marketing retainers begin within 5–7 business days, and SaaS access within 1 business day. See our Service Delivery Policy for full details.

Are your services and products subscription-based?

Our marketing retainers are monthly subscriptions billed in advance, and our SaaS products such as Zyniq Sync are subscription products. Subscriptions renew automatically at the end of each billing cycle using your payment method on file so delivery continues without interruption, and you can cancel at any time — access or service continues until the end of the cycle you’ve already paid for.

How fast can my first campaign go live?

Typical onboarding is 7–14 days from kickoff to first ad in market. The bottleneck is usually tracking setup and creative approval on your side — once we have access and content, we move fast.

Who will actually work on my account?

The strategist, designer, and ad ops lead who pitch you are the same people running your account. No bait-and-switch to junior staff after onboarding. You’ll have direct access via a dedicated Slack or WhatsApp channel.

How do you report on results?

Every Friday: a written breakdown plus a live dashboard you can check any time. We report on the metrics that actually matter to your business — revenue, MQLs, ROAS — not impressions or vanity engagement.

Do you build SaaS products end to end, and what is Zyniq Sync?

Yes. We design, code, deploy, and maintain custom SaaS products in-house — UI, backend, auth, billing, and infrastructure. Zyniq Sync is our own flagship product: a one-window operating system for salons and appointment-based businesses, live at zyniqsync.com.

Do you work with brands outside Pakistan?

Yes. We’re a Karachi-based studio working with brands across Pakistan, and we also cater to international clients. We run projects remotely end to end, with clear communication across time zones, transparent reporting, and the same results-focused work wherever you’re based.

Still have a question?

Book a free 30-minute strategy call and we'll answer it — and show you how we'd approach your growth.